Return Policy

We do not accept any return. for any product.

Cancellation Policy:

We understand that circumstances may arise where you need to cancel your order. To ensure prompt service, please contact our customer support team within 24 hours of placing the order. Once an order is processed and dispatched, it cannot be canceled.

Refund Policy:

Currently, we do not accept returns. Due to the nature of our products, which are primarily ethnic wear, we recommend reviewing product details, size charts, and specifications before placing your order.

In the rare event that you receive a damaged or defective product, please contact our customer support team within 48 hours of receiving the order. We will investigate the issue and provide a suitable resolution. For product returns due to damage, kindly ensure to share a video documenting the condition of the received item, as it is a necessary requirement for processing the return.

Refund Eligibility:

Refunds will only be processed for eligible cases where the product is confirmed to be damaged or defective.

Refunds are not applicable for orders canceled after 24 hours of purchase.

Refund Process:

Once your refund request is approved, it will be processed within 7 business days. Refunds will be issued to the original payment method used during the purchase.

Incomplete or Incorrect Orders:

If you receive an incomplete or incorrect order, please notify us within 48 hours of receiving the package. We will investigate the issue and take necessary actions to rectify it.

Estimated Delivery Time:

Our standard delivery time is 3 to 7 business days from the date of order confirmation.

Delays may occur due to unforeseen circumstances such as public holidays, natural disasters, or other external factors.

Tracking Information:

Once your order is dispatched, you will receive tracking information to monitor the status of your delivery.

Payment Terms:

We accept Cash on Delivery (COD) only for orders within Delhi.

Contact Us:

For any concerns, questions, or assistance regarding refunds, cancellations, or delivery, please reach out to our customer support team at eienzen.ltd@gmail.com, in@eienzen.com or Whatsapp our helpline at +91 9810802680.

Eienzen reserves the right to update or modify this Refund and Cancellation Policy at any time without prior notice. It is advisable to review this policy periodically for any changes.